【判断题】【消耗次数:1】
对集团性客户应重点分析客户第一还款来源和担保情况
正确
错误
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相关题目
【判断题】 搜集整理客户资料是客户分析及客户价值管理的第一步
①  正确
②  错误
【判断题】 忠诚的客户来源于满意的客户,满意的客户一定是忠诚的客户。( )
①  正确
②  错误
【判断题】 重点客户发现的目标是找出对企业具有重要意义的客户。
①  正确
②  错误
【单选题】 根据二八原则,企业在推行客户忠诚计划时,应重点关注(    )。
①  80%的低价值客户
②  20%的高价值客户
③  全部客户
④  20%的低价值客户
【判断题】 客户忠诚度是指客户对某个产品或商业机构的忠实程度、持久性、变动情况等。
①  正确
②  错误
【单选题】 下列对于客户满意与客户忠诚的理解错误的是()
①  客户满意度与购买行为一定有直接联系
②  忠诚的客户源于满意的客户,但是满意的客户不一定是忠诚的客户
③  客户的满意度提高,可以提升销量的增加
④  客户忠诚度有赖于满意的提高
【单选题】 依据企业对客户的不同反应,将客户分为如下几类( )。
①  VIP客户、主要客户、普通客户、小客户
②  一般客户、企业客户、渠道、分销商和代理商、内部客户
③  屈从型、关怀型、适应型、冷漠型
④  以上全不对
【判断题】 客户关系管理的目标就是要形成客户的忠诚,只有忠诚的客户才是企业长期利润的来源。
①  正确
②  错误
【多选题】 客户调查资料来源有()
①  内部资料、机构资料
②  政府机关、商会及行业协会
③  金融及通信企业
④  消费者组织
【判断题】 通过预置的摄像头识别客户信息,实现精准客户营销信息推送。前期按照客户年龄段、性别等信息进行大概率客户识别和统计分析,统计分析后,可根据分析情况输入指令,如:向20-30岁年龄段男性客户推送贵金属产品,等等。后期要支持贵宾客户识别和信息推送,实现精准营销。这属于精准营销。(  )
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② 
随机题目
【单选题】 What role does a teacher play in the following activity? When students are doing a group-work task, the teacher joins one or two groups for a short period of time.
①  Controller
②  Assessor
③  participant
④  Resource-provider.
【单选题】 What role does a teacher play in the following activity? The teacher has a word in his mind and asks students to guess by asking only Yes/No questions until they make the correct guess.
①  Controller
②  Assessor
③  participant
④  Resource-provider.
【单选题】 Which of the following is the advantage of pair work?
①  It is an ideal way to show materials and do presentations together
②  It allows students to work together rather than under teacher’s guidance
③  It reinforces a sense of belonging among a group of members
④  It is very stressful.
【单选题】 Which of the following is the time when students work in a pair?
①  When all the students are under the control of the teacher
②  When students work in pairs on an exercise or a task
③  When students work in small groups
④  When students are expected to work on their own at their own speed.
【单选题】 What role does a teacher play in the following activity? The teacher writes one of five numbers (1-5) on a number of cards (the same number as the students). Each student draws one card. Those who have drawn number 1 will form group1, and those who have drawn number 2 will form group 2. Thus the students are put into five groups in a random way.
①  Controller
②  Assessor
③  Organizer
④  Prompter.
【单选题】 What are language contents?
①  Structures, vocabulary, functions and topics
②  Pictures, vocabulary, communication and topics
③  PPT, structures, aims and summary
④  Structures, aims, functions and topics.
【单选题】 Which part is to be finished after a lesson in a lesson plan?
①  Teaching aids
②  End of a lesson summary
③  Optional activities and assignment
④  After lesson reflection.
【单选题】 What are the principles for good lesson planning?
①  Aim, variety, flexibility, learnability and linkage
②  Aim, preparation flexibility and linkage
③  Aim, micro-planning, macro-planning and flexibility
④  Aim, micro-planning, macro-planning and variety.
【单选题】 What is the function of optional activities?
①  Backups in case the lesson goes too fast and there are a few minutes left
②  Prepared for good students
③  Prepared for bad students
④  Used for emergency.
【单选题】 What are very commonly used teaching procedures and stages?
①  Presentation, practice and production
②  Pre-reading, while-reading and post-reading
③  Mechanical practice and meaningful practice
④  Both A and B.