【单选题】【消耗次数：1】
以下文员应遵守的电话礼仪中，哪一项是不适宜的？（ ）。
①
考虑打电话的时间是否合适
②
打出电话，而对方无人接听，等铃声响了二、三下可挂电话
③
有时候上司过于繁忙，要求文秘人员编织一些“美丽的谎言”
④
对待投诉电话先安抚他，以友善的态度表达歉意，并告知一定马上调查此事
参考答案：
复制
纠错
相关题目
【单选题】
以下接打电话的行为中，哪一项是不适宜的？（ ）。
①
电话机旁随时放着电话记录单或便笺和笔，一有留言就能立即记录
②
文员离开办公室时，要安排别人替你接电话
③
应随时使用手机在飞机上、饭店里、大剧院等进行联系
④
如果已经回电，但没打通，切记要再联系
【单选题】
电话铃声响起时，最好在（ ）声之内接听，如果电话铃声响了4五声才拿起话筒，应该先向对方表示歉意，如果来电显示上有未接电话，应及时回电过去，并表明歉意，还要说明原因，再询问对方有何指教。
①
3
②
5
③
10
④
15
【单选题】
以下文员应遵守的参加宴会的礼仪中，哪一项是不适宜的？（ ）。
①
应选择轻软而富于光泽的衣料，用黑、红、白等纯色为宜
②
白天赴宴应选用香味较浓的香水，夜晚则应选用香味优雅的香水
③
未用完一道莱时，应将刀叉平行排放在盘了上右侧，叉尖向上，刀刃向内
④
文员应在上司之后与对方碰杯，碰杯时应目视对方以示敬意
【单选题】
文员在接打电话时，正确的做法是（ ）。
①
电话铃响一声就应接听
②
在电话机旁随时放着电话记录单和笔，一有留言就能立即记录下来
③
文员接听业务电话时，应首先让对方报出姓名、单位
④
文员替上司传话时，应考虑对方的情绪以个人的口吻转达
随机题目
【单选题】
His manner was so pleasant that Bolla felt at ____ with him at once.
①
peace
②
large
③
ease
④
best
【单选题】
Research findings show we spend about two hours dreaming every night, no matter what we _________ during the day.
①
must have done
②
would have done
③
should have done
④
may have done
【单选题】
Joseph was very lucky ____ with his life; he almost did not get out of the room.
①
to escape
②
to have escaped
③
to escaping
④
to be escaping
【单选题】
The rescue team must have searched for the missing visitors
two days ago, _____?
①
mustn’ t they
②
haven’ t they
③
didn’ t they
④
hadn’ t they
【单选题】
____ is announced in the papers, our country has
launched a large scale movement against smuggling and fraudulent activities in foreign currency exchange deals.
①
What
②
As
③
Which
④
That
【单选题】
The ____ crown jewels are kept in the Tower of London.
①
valued
②
valueless
③
invaluable
④
usable
【单选题】
Though ____ rich, she was better off than at any other period in her life.
①
by means of
②
within her means
③
by all means
④
by no means
【单选题】
You ____ that letter to James. However, you didn’t.
①
ought to write
②
ought to have written
③
should write
④
should be writing