【多选题】【消耗次数：1】
在竞争性的环境中，企业要使自己占据有利地位并取得竞争优势，就必须考虑与自身相关的外部因素，包括（ ）等，以使企业的行为适应不断变化的外部力量，能够持续生存下去。
①
竞争者
②
顾客
③
股东
④
股东
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