【判断题】【消耗次数:1】
婉拒预订就是中止饭店的对客服务
正确
错误
参考答案:
复制
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相关题目
【单选题】 下列对饭店受理电话预订程序与标准中描述错误的是___
①  接听电话
②  问候客户
③  聆听客人预订要求
④  确定预订房间号
【多选题】 前厅在整个饭店的对客服务中起着举足轻重的地位,主要包括_____
①  是饭店的门面
②  是信息“枢纽”
③  是客服纽带
④  是决策参谋
【单选题】 目前,饭店与客人进行预订联系时,最先进的预订手段是___________。
①  电话预订
②  传真预订
③  信函预订
④  互联网预订
【单选题】 目前,饭店与客人进行预订联系时,最先进的预订手段是____
①  电话预订
②  传真预订
③  信函预订
④  互联网预订
【判断题】 消费者公众也称服务正确象公众,是各类组织主体服务正确象的总和。
①  正确
②  错误
【单选题】 下列有关饭店预订失约行为处理中,不正确的做法是_____
①  临时保留客人的有关信息,便于为客人提供邮件及查询服务
②  免费提供交通工具和第一夜的房费
③  退还客人的预定金,诚恳解释原因并礼貌道歉
④  向预订委托人致歉
【多选题】 旅游者对饭店前厅服务的主要需求心理包括( )
①  公平心理
②  安全心理
③  求知心理
④  安静心理
⑤  快速心理
【多选题】 饭店服务心理学的主要内容包括
①  饭店消费者心理
②  饭店员工心理
③  饭店股东心理
④  相关政府部门心理
⑤  饭店服务心理
【单选题】 ( )是物流服务的最前线,关系到顾客服务满足的程度。
①  运输
②  保管
③  包装
④  仓储
【单选题】 ( )是物流服务的最前线,关系到顾客服务满足的程度。
①  运输
②  保管
③  包装
④  仓储
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【单选题】 What ______if I drink this ?
①  happens
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【单选题】 —Have you searched the sitting room for your key? —No. It was in the study________ I remember I left it.
①  which
②  where
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【单选题】 The monument(里程碑) was built in honor of the explorer who was believed________the river.
①  to have discovered
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③  to discover
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【单选题】 Theearthisabout_______asthemoon.
①  as fiftytimebig
②  fiftytimesasbig
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【单选题】 The English is GREAT campaign is intended to recognize outstanding individuals ______,every day and in many different ways,share their passion for the English language.
①  when
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【单选题】 Thejacketwasso______ thathedecidedtobuyit.
①  much
②  little
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④  cheap
【单选题】 The bridge which ________last year looks really beautiful.
①  was built
②  built
③  was set up
④  had been built
【单选题】 ________work and creative activities have been important drivers of human progress is deeply rooted in our social values.
①  How
②  Whether
③  That
④  Why
【单选题】 Your notes provide the raw material on _______ your mind has to work in relation to your essay topic.
①  where
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③  what
④  which
【单选题】 That day he_______his clothes before he came to see me.
①  has washed
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④  was washed