【多选题】【消耗次数：1】
打电话时，应注意哪些问题
①
注意电话礼节
②
选择打电话的合适时机
③
交谈热情委婉
④
多从对方的角度考虑
参考答案：
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打电话中要注意声音的控制技巧，主要包括以下几个方面（）。
①
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电话铃响一声就应接听
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文员替上司传话时，应考虑对方的情绪以个人的口吻转达
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