【单选题】【消耗次数：1】
下列各项目中，（ ）属于服务新产品的外观特征。
①
服务人员
②
服务过程
③
服务环境
④
服务产品售后服务
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售后服务也是产品的生产厂家或者商家自己拟定的服务内容和交易条件，提醒顾客一旦成交即代表认可和同意了这样的交易条件，享受售后服务将照此规定办理。 （ ）
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