【判断题】【消耗次数：1】
服务质量强调的是顾客感知的服务质量。
①
正确
②
错误
参考答案：
复制
纠错
相关题目
【单选题】
在服务质量差距模型中，服务质量差距指的是（）之间的差距。
①
服务机构所了解的顾客期望与实际的顾客期望
②
服务机构对顾客的承诺与服务实绩
③
顾客对服务的期望与顾客对服务的感知
④
服务机构的服务标准与所了解的顾客期望
【单选题】
.在服务质量差距模型中，服务质量差距指的是（ ）之间的差距。
①
服务机构所了解的顾客期望与实际的顾客期
②
望服务机构对顾客的承诺与服务实绩
③
顾客对服务的期望与顾客对服务的感知
④
服务机构制定的服务标准与所了解的顾客期望
随机题目
【单选题】
My answer is different from yours. I_________ with you.
①
disagree
②
dislike
③
disconnect
④
discover
【单选题】
Should you jog too? If you do, be sure to ask your doctor for_________ .
①
advice
②
bench
③
distance
④
success
【单选题】
_________ the early nineteenth century, people did not use stamps.
①
In
②
On
③
As
④
For
【单选题】
When a program has a small number of people_________ it, it is discontinued.
①
looking
②
watching
③
hearing
④
listening
【单选题】
You cannot remember things_________ you are tired or unhappy.
①
why
②
what
③
where
④
when
【单选题】
Jogging makes the heart stronger and helps people lose_________.
①
weight
②
length
③
height
④
width
【单选题】
I want to mail this letter to the U.S.._________ is the postage, please?
①
How many
②
How much
③
How often
④
How long
【单选题】
I asked some policemen to tell me the way home. They smiled and answered me_________ .
①
slowly
②
heavily
③
politely
④
rudely