【判断题】【消耗次数：1】
服务质量强调的是顾客感知的服务质量。
①
正确
②
错误
参考答案：
复制
纠错
相关题目
【单选题】
在服务质量差距模型中，服务质量差距指的是（）之间的差距。
①
服务机构所了解的顾客期望与实际的顾客期望
②
服务机构对顾客的承诺与服务实绩
③
顾客对服务的期望与顾客对服务的感知
④
服务机构的服务标准与所了解的顾客期望
【单选题】
.在服务质量差距模型中，服务质量差距指的是（ ）之间的差距。
①
服务机构所了解的顾客期望与实际的顾客期
②
望服务机构对顾客的承诺与服务实绩
③
顾客对服务的期望与顾客对服务的感知
④
服务机构制定的服务标准与所了解的顾客期望
随机题目
【单选题】
It ____ to the hospital yesterday, but I forgot all about it.
①
had to go
②
should have gone
③
ought to go
④
should go
【单选题】
He is so shy that he ____ speaks in the public.
①
often
②
frequently
③
seldom
④
sometimes
【单选题】
Thanks to Mr. Wang, he kept____ us to remember the important things.?
①
to ask ?
②
asking ?
③
to be asked ?
④
not asking?
【单选题】
They will inform him ____ any progress they make in the experiment.
①
about
②
on
③
of
④
with
【单选题】
The reason I didn’t go to school that day was ____ill.
①
due to
②
that I fell
③
because of falling
④
because I fell
【单选题】
Chinahas launched a number of ____satellites since the 1970s.
①
information
②
Communication
③
TV
④
message
【单选题】
The weather in Harbin is quite different from____ in Hainan.
①
the one
②
one
③
that
④
it