【单选题】【消耗次数:1】
门店销售分两个方面,新顾客的拓展和老顾客的维系,该说法( )
正确
错误
参考答案:
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相关题目
【单选题】 顾客满意的重要性主要体现在两个方面:保持老顾客;建立顾客忠诚。( )
① 
② 
【判断题】 既然维护老顾客比开发新顾客的成本投入低,因此维护老顾客比开发新顾客重要,该说法( )
①  正确
②  错误
【单选题】 老顾客维系的方法有哪些( )
①  创造顾客满意度
②  千万不能怠慢了老顾客
③  重视老顾客
④  让老顾客带来新顾客
⑤  以上选项全部正确
【判断题】 留住老顾客,吸引新顾客的最佳途径是优质的服务,该说法( )
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【多选题】 实践中,顾客满意评估主要从( )两个方面开展。
①  顾客满意度调查
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③  量化指标
④  顾客忠诚度调查
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【判断题】 产品营销是围绕产品和销售等两个方面展开的营销运作。 该说法( )
①  正确
②  错误
【判断题】 从企业实际的营销经验看,维系老顾客要比吸引新顾客花费更高的成本。
①  正确
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【判断题】 接近在门店销售与服务过程中,接待顾客的目的在于找出潜在顾客,并设法收集潜在顾客的资料,该说法( )
①  正确
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【单选题】 新老顾客带来的利益适用“三七”原则。也就是说,老顾客会带来70%的利润,新顾客只能带来30%的收益。而且老顾客的维护成本远比新顾客的开发来的低,该说法( )
①  正确
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【单选题】 留住老顾客,吸引新顾客的最佳途径是什么( )
①  优良的产品
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①  excursion
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