【单选题】【消耗次数:1】
门店金牌理念主要有以下哪些方面( )
对顾客的热情、尊重和关注
始终以顾客为中心
快速响应顾客的需求
以上选项全部正确
参考答案:
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相关题目
【单选题】 门店金牌理念主要有:对顾客的热情、尊重和关注,帮助顾客解决问题,快速响应顾客的需求,始终以顾客为中心,持续提供优质服务,得人心者得天下——设身处地为顾客着想,服务领先个性为本。如果说一家门店或一名服务代表,只有同时做到以上七点,那么他所呈现出来的服务才是货真价实的金牌服务,该说法( )
①  正确
②  错误
【单选题】 门店“金牌”服务主要表现在哪些方面( )
①  专业导购,购物更轻松
②  售后服务,增值服务
③  专业送货,双重保险
④  以上选项全部正确
【单选题】 处理顾客异议的策略主要有哪些( )
①  转化处理策略
②  以优补劣策略
③  以上选项全部正确
④  委婉处理策略
⑤  转折处理策略
【单选题】 顾客满意实施的策略主要有:塑造“以客为尊”的经营理念、开发令顾客满意的产品、提供顾客满意的服务。( )
① 
② 
【判断题】 现代推销关注的是对顾客需求的分析,为顾客提供实惠,满足他们的需求。
①  正确
②  错误
【单选题】 下列选项哪些是顾客异议的主要类型( )
①  需求方面的异议
②  商品质量方面的异议
③  服务方面的异议
④  以上选项全部正确
【单选题】 下列选项中哪些是顾客异议的主要类型( )
①  购买时间方面的异议
②  门店人员方面的异议
③  进货渠道方面的异议
④  以上选项全部正确
【单选题】 门店销售分两个方面,新顾客的拓展和老顾客的维系,该说法( )
①  正确
②  错误
【单选题】 探索顾客的需求是要探索哪些内容( )
①  探索顾客想买什么价格等级的商品
②  探索顾客买商品派什么用场
③  探索顾客需要的规格、型号,甚至款式和颜色
④  以上选项全部正确
⑤  探求顾客想买什么商品
【单选题】 门店可以从以下哪些手段来建立顾客的忠诚度( )
①  生产优质的产品
②  价格优惠
③  让员工成为专家
随机题目
【单选题】 The key ___ on the table when I leave.
①  was left
②  will be left
③  is left
④  has been left
【单选题】 阅读理解:阅读下列短文,回答文后问题,选择最佳答案Trees mainly serve man in three important ways: They provide him with wood and other products; they provide him shade; and they help to prevent droughts and floods.Unfortunately, in many parts of the world, man has not realized that the third of these services is the most important.In his eagerness to make money from trees, he has cut them down in large numbers, only to find that without them he has lost the best friends he had. And besides, he is usually too careless to plant and look after new trees. So the forests slowly disappear.This does not only mean that man will have fewer trees. The results are even more serious: for where there are trees, their roots break up soil allowing the rain to sink in and also bind(固定) the soil, thus preventing it from being washed away easily;but where there are no trees, the rain falls on hard ground and flows away, causing floods and carrying away the rich top-soil. When the top-soil is gone, nothing remains but worthless desert.Two thousand years ago,a rich and powerful country cut down its trees to build warships, with which to gain itself an empire.It set up the empire, but, without its trees, its soil became poor and grew weak. When the empire fell to pieces, the home country found itself faced by floods and starvation(饥荒).5. Which title best fits the passage?
①  A. Trees and Man
②  B. The Function of Tree Wood
③  C. How do People do with Trees?
④  D. The Usage of Tree Roots
【单选题】 Doctors ___ in every part of the world.
①  need
②  are needing
③  are needed
④  will need
【单选题】 The Peoples Republic of China ___ on October 1, 1949.
①  found
②  was founded
③  is founded
④  was found
【单选题】 A new house ___ at the corner of the road.
①  is building
②  is being built
③  been built
④  be building
【单选题】 Our room must ___ clean.
①  keep
②  be kept
③  to be kept
④  to keep
【单选题】 阅读理解:阅读下列短文,回答文后问题,选择最佳答案Trees mainly serve man in three important ways: They provide him with wood and other products; they provide him shade; and they help to prevent droughts and floods.Unfortunately, in many parts of the world, man has not realized that the third of these services is the most important.In his eagerness to make money from trees, he has cut them down in large numbers, only to find that without them he has lost the best friends he had. And besides, he is usually too careless to plant and look after new trees. So the forests slowly disappear.This does not only mean that man will have fewer trees. The results are even more serious: for where there are trees, their roots break up soil allowing the rain to sink in and also bind(固定) the soil, thus preventing it from being washed away easily;but where there are no trees, the rain falls on hard ground and flows away, causing floods and carrying away the rich top-soil. When the top-soil is gone, nothing remains but worthless desert.Two thousand years ago,a rich and powerful country cut down its trees to build warships, with which to gain itself an empire.It set up the empire, but, without its trees, its soil became poor and grew weak. When the empire fell to pieces, the home country found itself faced by floods and starvation(饥荒).4. Why did the country mentioned in the passage suffer from floods and starvations?
①  A. Because it set up an empire.
②  B. Because it fell to pieces.
③  C. Because it turned its trees into warships.
④  D. Because it spent too much money on wars.
【单选题】 阅读理解:阅读下列短文,回答文后问题,选择最佳答案Trees mainly serve man in three important ways: They provide him with wood and other products; they provide him shade; and they help to prevent droughts and floods.Unfortunately, in many parts of the world, man has not realized that the third of these services is the most important.In his eagerness to make money from trees, he has cut them down in large numbers, only to find that without them he has lost the best friends he had. And besides, he is usually too careless to plant and look after new trees. So the forests slowly disappear.This does not only mean that man will have fewer trees. The results are even more serious: for where there are trees, their roots break up soil allowing the rain to sink in and also bind(固定) the soil, thus preventing it from being washed away easily;but where there are no trees, the rain falls on hard ground and flows away, causing floods and carrying away the rich top-soil. When the top-soil is gone, nothing remains but worthless desert.Two thousand years ago,a rich and powerful country cut down its trees to build warships, with which to gain itself an empire.It set up the empire, but, without its trees, its soil became poor and grew weak. When the empire fell to pieces, the home country found itself faced by floods and starvation(饥荒).3. Land becomes desert after all trees are cut down because __________.
①  A. roots of trees break up the soil
②  B. no tree keeps the rain and protects the top-soil
③  C. strong winds bring a lot of sand
④  D. there are too many rainfalls to make it
【单选题】 阅读理解:阅读下列短文,回答文后问题,选择最佳答案Trees mainly serve man in three important ways: They provide him with wood and other products; they provide him shade; and they help to prevent droughts and floods.Unfortunately, in many parts of the world, man has not realized that the third of these services is the most important.In his eagerness to make money from trees, he has cut them down in large numbers, only to find that without them he has lost the best friends he had. And besides, he is usually too careless to plant and look after new trees. So the forests slowly disappear.This does not only mean that man will have fewer trees. The results are even more serious: for where there are trees, their roots break up soil allowing the rain to sink in and also bind(固定) the soil, thus preventing it from being washed away easily;but where there are no trees, the rain falls on hard ground and flows away, causing floods and carrying away the rich top-soil. When the top-soil is gone, nothing remains but worthless desert.Two thousand years ago,a rich and powerful country cut down its trees to build warships, with which to gain itself an empire.It set up the empire, but, without its trees, its soil became poor and grew weak. When the empire fell to pieces, the home country found itself faced by floods and starvation(饥荒).1. According to the passage, which is the most important service of trees to man?
①  A. They help him make money.
②  B. They give him cool.
③  C. They give him wood and other things.
④  D. They help him to stop droughts and floods.
【单选题】 These papers___yet.
①  have not written
②  have not been written  
③  has not written
④  has not been written