【单选题】【消耗次数:1】
所有组织的奋斗目标都是提高客户的满意度。
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相关题目
【单选题】 工作满意度指就业满意度,收入满意度()和人际关系满意度
①  A健康与医疗满意度
②  B信仰与价值召唤满意度
③  C未来发展满意度
④  D子女教育满意度
【单选题】 政府形象满意度,国家财富满意度,治安满意度指的是()
①  A工作满意度
②  B社会满意度
③  C生活满意度
④  D以上都不正确
【多选题】 客户满意度衡量的指标有()
①  对产品的美誉度
②  对品牌的知名度
③  消费后的回头率低
④  消费后的投诉率
【多选题】 客户满意度调查的对象包括()
①  现实客户
②  使用者和购买者
③  中间商客户
④  内部客户
【判断题】 为了使客户满意,提高客户的满意度,关键是要不断提高产品质量和服务质量。(  )
①  正确
②  错误
【判断题】 客户让渡价值越高,客户满意度也就越高。(   )
①  正确
②  错误
【单选题】 在客户关系管理里,客户的满意度是由下列( )因素决定的。
①  客户的期望和感知
②  客户的抱怨和忠诚
③  产品的质量和价格
④  产品的性能和价格
【判断题】 服务性行业,感到满意的员工会提高顾客的满意度和忠诚度
①  正确
②  错误
【单选题】 在ACSI模型中可以看到,客户满意度与客户对产品的感知价值(   )相关。
①  直接负向
②  直接正向
③  间接负向
④  间接正向
【判断题】 幸福=满意度的集合
①  正确
②  错误
随机题目
【单选题】 If it were not for the fact that he was a millionaire, she ____ him.
①  might never marry
②  will never marry
③  would never have married
④  would never marry
【单选题】 On his next birthday he () married for ten years.
①  has been
②  will be
③  will have been
④  would have been
【单选题】 Hi, welcome back! Had a nice trip?____________
①  Oh, fantastic! Fresh air, and sunshine every day.
②  Come on, I’ve got lots of fun.
③  By the way, I don’t like Saturdays.
④  Well, I’ll look forward to your phone call.
【单选题】 In Britain people drive _____the left.
①  at
②  on
③  to
④  in
【单选题】 What()next will be discussed at the next meeting.
①  to do
②  is doing
③  will do
④  shall we do
【单选题】 _______ his sister, Jack is quiet and does not easily make friends with others.
①  Dislike
②  Liking
③  Alike
④  Unlike
【单选题】 How do you do? Glad to meet you._________
①  Fine. How are you?
②  How do you do? Glad to meet you, too.
③  How are you? Thank you!
④  Nice. How are you?
【单选题】 Don’t take any action until you are fully _____ with the situation there.
①  consented
②  content
③  obvious
④  acquainted
【单选题】 When a fire____ at the National Exhibition in London, at least ten priceless paintings were completely destroyed.
①  broke off
②  broke out
③  broke down
④  broke up
【单选题】 What a bad memory I’ve got! I even forgot ______ the book with me.
①  took
②  taking
③  take
④  taken