【单选题】【消耗次数:1】
经常的购买行为就能说明该顾客就是忠诚顾客。该说法:( )
正确
错误
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相关题目
【判断题】 增强顾客满意度的最终目的是提高顾客忠诚,顾客忠诚通常被定义为重复购买同一品牌或产品的行为。该说法:( )
①  正确
②  错误
【单选题】 西方有学者从近期、频率、货币三个指数来界定忠诚顾客,即最近刚购买过,购买较为频繁、花钱最多的顾客。该说法:( )
①  正确
②  错误
【单选题】 下列关于顾客忠诚度的说法不正确的是( )
①  顾客忠诚度是指消费者对特定消费行为保持同一性的稳定特征,如对特定品牌保持连续的购买行为等。
②  顾客忠诚是建立在顾客满意基础上的。
③  只要顾客不满意,就不会继续购买企业产品。
④  随着满意度的提高,顾客忠诚度也会提高。
【判断题】 忠诚顾客是对企业十分满意和信任,并长期、重复地购买同一企业的产品和服务的顾客。该说法:( )
①  正确
②  错误
【单选题】 能给顾客带来利益和好处的商品,顾客就一定会购买,该说法( )
①  正确
②  错误
【判断题】 在顾客满意模型中,顾客满意处于模型的边缘,顾客期望、感知期望、感知质量、感知价值共同决定了顾客满意,顾客满意决定顾客抱怨和顾客忠诚。该说法:( )
①  正确
②  错误
【判断题】 诱发顾客的购买动机,必须考虑顾客的需要,让顾客知道销售品能带来的好处或效用,该说法( )
①  正确
②  错误
【单选题】 潜在顾客是对企业的产品和服务有需要,但由于支付能力等原因还没有购买行为的顾客。该说法:( )
①  正确
②  错误
【判断题】 只要顾客有钱,推销人员就能够让他们购买商品。
①  正确
②  错误
【判断题】 通过预先了解顾客问题,并且在问题提出之前就提供答案和解决方法,就能拍出顾客的疑虑,该说法( )
①  正确
②  错误
随机题目
【单选题】 ________the front door________,he had to enter the room through the back door.
①  Seen;painted
②  Seeing;painted
③  Being seen;being painted
④  Seeing;being painted
【单选题】 This book is_____that one. But______than that one.
①  as difficult as ;expensive
②  as more difficult as ; more expensive
③  as difficult as ; more expensive
④  more difficult as ; as expensive
【单选题】 It was his fault,but he put the blame on others—thats _______ we cant agree.
①  where
②  what
③  how
④  which
【单选题】 It was said that his father_______ .
①  has died
②  died
③  has been dead
④  had died
【单选题】 I was told yesterday that the company__________me to Rome next week for a business conference.
①  should have sent
②  was going to send
③  should be sending
④  should send
【单选题】 Whenwespeaktopeople,weshouldbe_______.
①  aspoliteaspossible
②  aspoliteaspossibly
③  aspolitelyaspossible
④  aspolitelyaspossibly
【单选题】 When he came to,he found himself________on a chair,with his hands________back.
①  to sit;tying
②  sitting;tying
③  seating;tied
④  seated;tied
【单选题】 Where is my pen? I________it.
①  might lose
②  would have lost
③  should have lost
④  must have lost
【单选题】 I will ________here till you give me some money.
①  leave
②  not leave
③  come
④  return
【单选题】 The thief fell to the ground,his left foot________and blood________down from his mouth.
①  breaking;running
②  broken;running
③  breaking;run
④  broken;run